1. LEGAL BASES FOR COLLECTING, PROCESSING, AND USING INFORMATION
Our legal bases for collecting, processing, and using information from you in connection with the Services are as follows:
proper functioning of the App and the website; opening of an account;
use of an account;
logging onto and use of the App;
logging onto and use of our website; and any other use of the Services.
2 INFORMATION WE COLLECT
When you use our Services, we collect the following types of information.
(a) INFORMATION YOU PROVIDE US
Some information is required to create an account on our Services and to use such Services, such as your name, mobile telephone number, password, email address, and residential address, among other types of information that we may request from time to time. You may also choose to provide other types of information related to any other Services we may provide in the future.
Personally Identifiable Information (PII)
We collect names, email addresses, phone numbers, and zip codes from users who are using the App for the purpose of entering an open house in compliance with applicable Covid-19 protocols. We also collect your email address if you contact us by email. All of the foregoing information may identify you and is therefore Personally Identifiable Information (“PII”).
Payment and Card Information
If you purchase paid Services, you provide your payment information, including your name, credit or debit card number or PayPal account information, card expiration date, CVV code, and billing address. Such information is tied to your account.
Covid-19 Related Health Information; Inapplicability of HIPAA
We require users of the App to state whether, to the best of their knowledge, they are infected with Covid-19 or have been in contact within the past 10 days with an individual who has been afflicted with Covid 19. We also require users to state whether they are or are not experiencing symptoms of Covid-19, including fever, coughing, shortness of breath, or other symptoms.
To help improve your experience or enable certain features of the Services, you may choose to provide us with additional information, such as access to your contact list on your mobile device. If you choose to connect your account on our Services to your account on another service, we may receive information from the other service.
(b) INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES
We also collect data about the devices you use to access the Services, including IP addresses, email addresses, mobile phone numbers and other identifiers, browser type, language, operating system, referring web pages, pages visited, location, and cookie information. among other sources of data collection. Such information may be transferred to our servers which may be operated by third parties.
3. HOW WE USE INFORMATION
We use the information we collect to provide, improve, and develop our Services.
(a) PROVIDING, IMPROVING, AND DEVELOPING SERVICES
We deliver the Services, improve them, and may research and develop new ones using the information we collect. For example, we may use the information to do the following:
provide you with the Services you request;
track usage trends;
provide customer support;
troubleshoot and protect against errors;
perform data analysis and testing; and
develop new features and Services
COMMUNICATING WITH YOU
(b) We also use your PII to respond to you when you contact us.
(c) PROMOTING SAFETY AND SECURITY
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
(e) NO STORAGE OF PII COLLECTED FROM THE APP
We do not store PII collected from a user of the App on any mobile device or server.
4. HOW INFORMATION IS SHARED
We do not share your information, including your PII, except in the limited circumstances described below.
(a) WITH REAL ESTATE AGENTS RESPONSIBLE FOR AN OPEN HOUSE
PII collected through the App will be shared with the real estate agent who is responsible for the open house for which the App is used. The real estate agent may use such PII to contact you to follow up on your interest in purchasing real property and lead generation.
(b) FOR EXTERNAL PROCESSING
A list of processors and the data processed by them includes the following as of the date of this
(c) FOR LEGAL REASONS OR TO PREVENT HARM
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
We will notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non- disclosure period. Exceptions to notifying you include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
5. HOW TO ACCESS OR DELETE YOUR PERSONAL INFORMATION
You may contact us at firstname.lastname@example.org to inquire on the status of any PII that may be in our possession or control and to request that such PII be deleted. Please note that it may take a bit of time to delete your PII, and we may preserve it for legal reasons or to prevent harm, including as described in Section 4, “How Information Is Shared”.
We may delete accounts and their related PII that have been inactive for extended periods of time after the last account activity.
6. ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS
We work with Google Analytics which provides us with analytics and advertising services in connection with our website. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads, all of which helps us with continuous improvement of the Services.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
7. INFORMATION SECURITY
We use a combination of technical, administrative, and physical controls to maintain the security of your data. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us at email@example.com.
8. EUROPEAN PRIVACY DISCLOSURES
If you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, or are a citizen, national, or permanent resident of the European Union, please review these additional privacy disclosures under the European Union’s General Data Protection Regulation (“GDPR”).
We recognize the potentially sensitive nature of PII and information provided on the App as it may constitute “personal data” in connection with your health for purposes of Article 9 of the GDPR. Permission to process such “personal data” is provided under Article 9, Sections 2(a), 2(b), 2(g), and 2(i).
(b) LEGAL BASES FOR PROCESSING PERSONAL DATA
For personal data subject to the GDPR, we rely on several legal bases for processing data each of which are described in Section 1.
(c) HOW TO EXERCISE YOUR LEGAL RIGHTS UNDER THE GDPR
Under the GDPR, you have a general right to object to the use of your information for direct marketing purposes. Please see Section 5 above for information on how to exercise your rights under the GDPR to access and control your personal data and marketing communications.
If you need further assistance regarding your rights, please contact us per the information in Section 11 and we will consider your request in accordance with applicable laws. You also have a right to lodge a complaint with your local data protection authority under the laws applicable thereto.
9. CALIFORNIA PRIVACY DISCLOSURES
If you are a California resident, please review the following additional privacy disclosures under the California Consumer Privacy Act (“CCPA”).
(a) HOW TO EXERCISE YOUR LEGAL RIGHTS UNDER THE CCPA
You have the right to understand how we collect, use, and disclose your PII, to access your PII, to request that we delete certain information, and to not be discriminated against for exercising your privacy rights. You may exercise these rights by contacting us at firstname.lastname@example.org.
If you need further assistance regarding your rights, please contact us per the information in Section 11 and we will consider your request in accordance with applicable laws.
(b) TYPES OF INFORMATION WE COLLECT, USE, AND DISCLOSE FOR BUSINESS PURPOSES
We collect the types of information listed in Section 2 and in the table in Exhibit A. We receive this information from you, your device, your use of the Services, third parties (including social media accounts linked to your account), and as otherwise described in this policy. We use and disclose these types of information for the business purposes described in Sections 3 and 4.
11. HOW TO CONTACT US
Third-Party Processor / Google Analytics
Purpose of Data Processing / analytics regarding usage
Types of Data Processed:
● IP addresses
● timestamps for website visits
● referring websites
● geographic location
Third-Party Processor / Stripe
Purpose of Data Processing / payment processing
Types of Data Processed:
● email address
● phone number
● IP address
● shipping address
● billing address
● payment card
● information from cookies, stored temporarily